This is somewhat of an open letter that I don’t usually write, but we really need to sit down and talk with Apple about account management UX. I am generally a pretty happy Apple user - the iPhone and the Watch are great. However, there is one lingering problem that seems to elude the user experience teams, related to subscription management. In 2020, when more and more services are moving towards a subscription model (Apple Arcade included - that is now a separate tab in the App Store), managing those in one place seems like a key part of customer experience, and Apple is uniquely positioned to address this problem.
Recently I’ve been reading a tech site on my iOS device when a new tab opened and went into the background - something I’ve seen before caused by rogue ads that are fetched via normal means (e.g. embedded in a legit page), so my next steps were not unusual - go to the tab and close it. Here is what I faced: Once the tab opened, I instantly recognized it as one of those tech support scams.
I find organizing many apps at once on the iPhone home screen to be just a tiny bit cumbersome. If you have more than 3 screens worth of apps, shuffling them around back and forth is not just a tedious task, but also one that takes some time. Previously, you could solve that problem with the help of iTunes, where you could connect your phone to the machine, and organize the apps in a virtual screen with it.
Curiosity got the best of me about a year ago when Pokemon Go came out, so I had to dig up ways to inspect traffic from iOS on a Mac. Since then, time has passed and today I decided to do it again, but couldn’t find a decent guide on how to do that (clearly I was missing some steps), so once I figured out what goes where, I thought I would do a write-up for posterity, and so that I can re-use it later.